Service BDC Agent - Jaguar / Land Rover San Jose
Sonic Automotive
1 day ago
Full-time
On-site
San Jose, California, United States
$20 - $25 USD hourly
Automotive Service Advisor / Writer
Company Description
At Jaguar / Land Rover San Jose, part of the Sonic Automotive family, you’ll discover the tools, support, and opportunities needed to build and advance your career. With over 100 dealerships nationwide, Sonic Automotive is committed to more than just selling vehicles—we’re dedicated to helping you succeed and investing in your long-term growth. Explore what a rewarding future with Sonic Automotive, Inc, could look like!
Salary: $20.00 to $25.00 per hour
Job Description
Summary
The Service BDC Agent is responsible for generating services appointments with customers that contact the dealership via the internet. They deliver premium customer experience by responding to customer inquiries in a prompt, professional, accurate and courteous manner. This highly accountable position uses lead management tools, CRM software and the internet to manage inquiry flow, update customer files, and closely track customer interest. The role will be trained to understand all products and services offered, will become knowledgeable of inventory as well as financing and incentive programs.
Responsibilities:
Respond to internet inquiries with courtesy, accuracy and professionalism.
Promptly and accurately enter all customer inquiry data into the CRM.
Generate services appointments.
Conduct phone surveys to assess customer preferences and quality of experience.
Effectively utilize lead management tools.
Compile all necessary reports, forms and other documentation on a timely basis.
Perform other job-related duties as assigned.
Exhibit ethical behavior, provide the highest degree of customer satisfaction and be honest in all aspects of dealing with customers.
Qualifications
Qualifications:
Previous BDC experience for an automotive dealership
Previous experience in either a high-volume call center environment or commission driven role
Excellent interpersonal skills over the phone
Goal-driven to meet and exceed store appointment goals
Ability to work independently and as part of a team in a fast-paced environment
Strong organizational and time management skills
Additional Requirements:
Valid driver’s license with an acceptable driving record
Must be legally authorized to work in the United States
Ability to successfully complete pre-employment requirements, including background check, motor vehicle record (MVR) review, and drug screening
Additional Information
Compensation:
$20.00 to $25.00 per hour
(The Service BDC Agent position has a Pay Scale consisting of the following elements and ranges. Wages include Base Hourly Compensation of between $20.00 and $25.00)
Schedule:
Full Time
Monday through Saturday availability
Sundays off
What We Offer:
Comprehensive benefits package, including medical, dental, and vision coverage
Company-paid life insurance
401(k) retirement plan with company match (Traditional and Roth options)
Generous paid time off and paid parental leave
Ongoing training and professional development to support career growth
A collaborative, performance-driven work environment
Learn more: https://jobs.sonicautomotive.com/benefits
Sonic Automotive is a Fortune 500 leader and one of the largest automotive retailers in the U.S., powering a nationwide network of top-brand dealerships. We’re transforming the car-buying experience with a fast-paced, people-first culture, innovative technology, and a relentless drive to win—for our guests and our teammates.
All your information will be kept confidential according to EEO guidelines.
At Jaguar / Land Rover San Jose, part of the Sonic Automotive family, you’ll discover the tools, support, and opportunities needed to build and advance your career. With over 100 dealerships nationwide, Sonic Automotive is committed to more than just selling vehicles—we’re dedicated to helping you succeed and investing in your long-term growth. Explore what a rewarding future with Sonic Automotive, Inc, could look like!
Salary: $20.00 to $25.00 per hour
Job Description
Summary
The Service BDC Agent is responsible for generating services appointments with customers that contact the dealership via the internet. They deliver premium customer experience by responding to customer inquiries in a prompt, professional, accurate and courteous manner. This highly accountable position uses lead management tools, CRM software and the internet to manage inquiry flow, update customer files, and closely track customer interest. The role will be trained to understand all products and services offered, will become knowledgeable of inventory as well as financing and incentive programs.
Responsibilities:
Respond to internet inquiries with courtesy, accuracy and professionalism.
Promptly and accurately enter all customer inquiry data into the CRM.
Generate services appointments.
Conduct phone surveys to assess customer preferences and quality of experience.
Effectively utilize lead management tools.
Compile all necessary reports, forms and other documentation on a timely basis.
Perform other job-related duties as assigned.
Exhibit ethical behavior, provide the highest degree of customer satisfaction and be honest in all aspects of dealing with customers.
Qualifications
Qualifications:
Previous BDC experience for an automotive dealership
Previous experience in either a high-volume call center environment or commission driven role
Excellent interpersonal skills over the phone
Goal-driven to meet and exceed store appointment goals
Ability to work independently and as part of a team in a fast-paced environment
Strong organizational and time management skills
Additional Requirements:
Valid driver’s license with an acceptable driving record
Must be legally authorized to work in the United States
Ability to successfully complete pre-employment requirements, including background check, motor vehicle record (MVR) review, and drug screening
Additional Information
Compensation:
$20.00 to $25.00 per hour
(The Service BDC Agent position has a Pay Scale consisting of the following elements and ranges. Wages include Base Hourly Compensation of between $20.00 and $25.00)
Schedule:
Full Time
Monday through Saturday availability
Sundays off
What We Offer:
Comprehensive benefits package, including medical, dental, and vision coverage
Company-paid life insurance
401(k) retirement plan with company match (Traditional and Roth options)
Generous paid time off and paid parental leave
Ongoing training and professional development to support career growth
A collaborative, performance-driven work environment
Learn more: https://jobs.sonicautomotive.com/benefits
Sonic Automotive is a Fortune 500 leader and one of the largest automotive retailers in the U.S., powering a nationwide network of top-brand dealerships. We’re transforming the car-buying experience with a fast-paced, people-first culture, innovative technology, and a relentless drive to win—for our guests and our teammates.
All your information will be kept confidential according to EEO guidelines.