Service Lane Car Buyer - Audi Central Houston
Sonic Automotive
Full-time
On-site
Houston Texas United States
Automotive Service Advisor / Writer
Company Description
Audi Central Houston isn’t just any dealership — we’re the largest Audi store in the country, housed in a striking 7-story facility and consistently recognized as one of the best.
As a proud Audi Magna Elite Society award winner, we set the standard for excellence in customer experience, volume, and team performance.
If you're looking to grow your career with a top-performing store backed by a world-class brand, this is the place.
Sonic Automotive is a multi-billion dollar Fortune 500 company and one of the largest automotive dealer groups in the country with 100+ dealerships nationwide across 25 brands.
Compensation (Hourly / Commission):
$15.00 - 17.00 / hour
Job Description
The Service Lane Vehicle Buyer is responsible for growing used vehicle inventory by engaging current service customers and identifying opportunities to purchase vehicles directly from owners while they are in the service drive.
This role focuses on building rapport with guests already visiting the dealership for service, starting natural conversations about vehicle value and selling options, and guiding customers through the appraisal and purchase process. This is an on-site, customer-facing acquisition role that partners closely with the service department and used car management.
Duties & Responsibilities:
Engage service drive customers during their visit to introduce vehicle buying opportunities
Start natural, professional conversations with service guests about vehicle value, trade-in options, and selling directly to the dealership
Follow up with service customers by phone, text, and email to schedule appraisal appointments
Collect vehicle details through customer conversations, photos, inspections, and data entry into inventory systems
Partner with Sales Managers to review appraisals and present fair, competitive purchase offers
Coordinate smooth hand-offs for customers interested in purchasing another vehicle after selling
Maintain accurate CRM notes, customer statuses, and follow-up activity
Work closely with service advisors and lane leadership to maximize acquisition opportunities
Review monthly acquisition goals with management and adjust daily activity to drive results
Qualifications
Prior experience in a customer-facing role such as sales, BDC, service advisor, receptionist, or dealership support
Strong ability to engage customers in person, build rapport quickly, and communicate clearly and professionally
Confident and persuasive communicator, both face-to-face and over the phone
Highly motivated, persistent, and organized with follow-up and appointment management
Comfortable using CRM systems and digital tools to track activity and outcomes
Valid driver’s license with a clean driving record
Must be authorized to work in the USA
Ability to pass pre-employment screenings including background check, drug test, and MVR
Preferred Qualifications:
Automotive purchasing, appraisal, or used vehicle acquisition experience
Experience working in a service drive or high-volume customer traffic environment
Additional Information
Compensation (Hourly / Commission):
$15.00 - 17.00 / hour
Schedule:
FULL TIME
Sundays Always Off
Saturday Availability Required
Perks & Benefits:
Medical, Dental & Vision Insurance
401(k) with Company Match
Paid Time Off that Grows with You
Sundays Always Off
Closed on Thanksgiving & Christmas
Employee Pricing on Purchases & Leases
Free & Discounted Gym Membership Options
Exclusive Travel Deals on Hotels, Rentals & Airfare
Career Growth in a Fortune 500 Company
All your information will be kept confidential in accordance with EEO guidelines
Audi Central Houston isn’t just any dealership — we’re the largest Audi store in the country, housed in a striking 7-story facility and consistently recognized as one of the best.
As a proud Audi Magna Elite Society award winner, we set the standard for excellence in customer experience, volume, and team performance.
If you're looking to grow your career with a top-performing store backed by a world-class brand, this is the place.
Sonic Automotive is a multi-billion dollar Fortune 500 company and one of the largest automotive dealer groups in the country with 100+ dealerships nationwide across 25 brands.
Compensation (Hourly / Commission):
$15.00 - 17.00 / hour
Job Description
The Service Lane Vehicle Buyer is responsible for growing used vehicle inventory by engaging current service customers and identifying opportunities to purchase vehicles directly from owners while they are in the service drive.
This role focuses on building rapport with guests already visiting the dealership for service, starting natural conversations about vehicle value and selling options, and guiding customers through the appraisal and purchase process. This is an on-site, customer-facing acquisition role that partners closely with the service department and used car management.
Duties & Responsibilities:
Engage service drive customers during their visit to introduce vehicle buying opportunities
Start natural, professional conversations with service guests about vehicle value, trade-in options, and selling directly to the dealership
Follow up with service customers by phone, text, and email to schedule appraisal appointments
Collect vehicle details through customer conversations, photos, inspections, and data entry into inventory systems
Partner with Sales Managers to review appraisals and present fair, competitive purchase offers
Coordinate smooth hand-offs for customers interested in purchasing another vehicle after selling
Maintain accurate CRM notes, customer statuses, and follow-up activity
Work closely with service advisors and lane leadership to maximize acquisition opportunities
Review monthly acquisition goals with management and adjust daily activity to drive results
Qualifications
Prior experience in a customer-facing role such as sales, BDC, service advisor, receptionist, or dealership support
Strong ability to engage customers in person, build rapport quickly, and communicate clearly and professionally
Confident and persuasive communicator, both face-to-face and over the phone
Highly motivated, persistent, and organized with follow-up and appointment management
Comfortable using CRM systems and digital tools to track activity and outcomes
Valid driver’s license with a clean driving record
Must be authorized to work in the USA
Ability to pass pre-employment screenings including background check, drug test, and MVR
Preferred Qualifications:
Automotive purchasing, appraisal, or used vehicle acquisition experience
Experience working in a service drive or high-volume customer traffic environment
Additional Information
Compensation (Hourly / Commission):
$15.00 - 17.00 / hour
Schedule:
FULL TIME
Sundays Always Off
Saturday Availability Required
Perks & Benefits:
Medical, Dental & Vision Insurance
401(k) with Company Match
Paid Time Off that Grows with You
Sundays Always Off
Closed on Thanksgiving & Christmas
Employee Pricing on Purchases & Leases
Free & Discounted Gym Membership Options
Exclusive Travel Deals on Hotels, Rentals & Airfare
Career Growth in a Fortune 500 Company
All your information will be kept confidential in accordance with EEO guidelines