Service Lane Manager - Land Rover Southwest Houston
Sonic Automotive
Full-time
On-site
Houston Texas United States
Automotive Service Advisor / Writer
Company Description
Sonic Automotive is a multi-billion dollar Fortune 500 company and one of the largest automotive dealer groups in the country with 100+ dealerships nationwide across 25 brands.
At Jaguar Land Rover Southwest Houston, a Sonic Automotive family dealership, you'll find the opportunities, resources, and support you need to grow and develop professionally. So read on, and consider a rewarding career with Sonic Automotive, Inc.
Compensation (Draw / Commission):
Performance-based earnings range: $130,000 - $160,000+ / year
Job Description
Summary:
The Service Lane Manager is responsible for overseeing the daily operations of the service drive, managing workflow, labor, and customer interactions to ensure an efficient, customer-focused experience. This role supports the Service Manager in achieving department goals and maintaining high operational standards.
Duties and Responsibilities:
Manage the service lane workflow to maximize efficiency and productivity.
Oversee technician scheduling, work distribution, and labor cost control.
Monitor KPIs and service drive performance, identifying areas for improvement.
Ensure accurate and timely documentation of all service activities.
Address customer concerns, complaints, and escalations promptly and professionally.
Support sales of additional services and products to meet department goals.
Conduct regular performance reviews of walk-arounds, active deliveries, and menu closes.
Maintain compliance with safety standards, policies, and procedures.
Collaborate with the Service Manager, Parts Manager, and other departments as needed.
Quality-check repair orders for accuracy, warranty compliance, and dealership standards.
Qualifications
Minimum 3+ years of automotive dealership experience overseeing a service lane.
Prior supervisor experience managing service operations, labor costs, and schedules.
Experience with high-line or luxury brands required.
Strong leadership, communication, and problem-solving skills.
All applicants must be authorized to work in the USA.
All applicants must be able to demonstrate ability to pass pre-employment testing to include background checks, MVR, drug test, credit report, and valid driver license.
Preferred Qualifications:
Jaguar Land Rover experience
Additional Information
Compensation (Draw / Commission):
Performance-based earnings range: $130,000 - $160,000+ / year
Actual earnings depend on performance. High-performers who consistently meet and exceed store and corporate goals often earn well above this range.
Schedule:
FULL TIME
Saturday Availability required
Sundays off
Perks & Benefits:
Medical, Dental & Vision Insurance
401(k) with Company Match
Paid Time Off that Grows with You
Sundays Always Off
Closed on Thanksgiving & Christmas
Employee Pricing on Purchases & Leases
Free & Discounted Gym Membership Options
Exclusive Travel Deals on Hotels, Rentals & Airfare
Career Growth in a Fortune 500 Company
All your information will be kept confidential in accordance with EEO guidelines
Sonic Automotive is a multi-billion dollar Fortune 500 company and one of the largest automotive dealer groups in the country with 100+ dealerships nationwide across 25 brands.
At Jaguar Land Rover Southwest Houston, a Sonic Automotive family dealership, you'll find the opportunities, resources, and support you need to grow and develop professionally. So read on, and consider a rewarding career with Sonic Automotive, Inc.
Compensation (Draw / Commission):
Performance-based earnings range: $130,000 - $160,000+ / year
Job Description
Summary:
The Service Lane Manager is responsible for overseeing the daily operations of the service drive, managing workflow, labor, and customer interactions to ensure an efficient, customer-focused experience. This role supports the Service Manager in achieving department goals and maintaining high operational standards.
Duties and Responsibilities:
Manage the service lane workflow to maximize efficiency and productivity.
Oversee technician scheduling, work distribution, and labor cost control.
Monitor KPIs and service drive performance, identifying areas for improvement.
Ensure accurate and timely documentation of all service activities.
Address customer concerns, complaints, and escalations promptly and professionally.
Support sales of additional services and products to meet department goals.
Conduct regular performance reviews of walk-arounds, active deliveries, and menu closes.
Maintain compliance with safety standards, policies, and procedures.
Collaborate with the Service Manager, Parts Manager, and other departments as needed.
Quality-check repair orders for accuracy, warranty compliance, and dealership standards.
Qualifications
Minimum 3+ years of automotive dealership experience overseeing a service lane.
Prior supervisor experience managing service operations, labor costs, and schedules.
Experience with high-line or luxury brands required.
Strong leadership, communication, and problem-solving skills.
All applicants must be authorized to work in the USA.
All applicants must be able to demonstrate ability to pass pre-employment testing to include background checks, MVR, drug test, credit report, and valid driver license.
Preferred Qualifications:
Jaguar Land Rover experience
Additional Information
Compensation (Draw / Commission):
Performance-based earnings range: $130,000 - $160,000+ / year
Actual earnings depend on performance. High-performers who consistently meet and exceed store and corporate goals often earn well above this range.
Schedule:
FULL TIME
Saturday Availability required
Sundays off
Perks & Benefits:
Medical, Dental & Vision Insurance
401(k) with Company Match
Paid Time Off that Grows with You
Sundays Always Off
Closed on Thanksgiving & Christmas
Employee Pricing on Purchases & Leases
Free & Discounted Gym Membership Options
Exclusive Travel Deals on Hotels, Rentals & Airfare
Career Growth in a Fortune 500 Company
All your information will be kept confidential in accordance with EEO guidelines