Service Advisor - PALS (Parts and Labor Sales) - Mancuso Harley Davidson Crossroads
Sonic Automotive
5 days ago
Full-time
On-site
Houston Texas United States
Automotive Service Advisor / Writer
Company Description
Team Mancuso Powersports is a group of seven high-volume franchised motorsport dealerships in the Metro Houston area including Harley-Davidson, Indian, Victory and all of the metric brands We employ enthusiastic, motivated people in Sales, Service, Parts, and Apparel. We’re dedicated to guaranteeing our customers receive everything needed to “live the dream” on their new motorcycle, ATV, UTV, Trike or Personal Watercraft.
Job Description
We are looking for an experienced PALS Specialist (Parts and Labor Sales) for our fast paced Mancuso Harley-Davidson Location!!
Responsibilities:
Schedule service appointments and obtain customer and vehicle data prior to arrival
Greet customers in a timely and friendly manner
Work directly with walk-in and telephone customers to help determine and supply them with parts and accessories.
Point out any sales, specials, or new merchandise to customers.
Provide a complete and accurate written cost estimate for labor and parts
Check progress of repairs throughout the day and contact customers regarding any changes in the estimated time and cost requirements
Receive proper authorization before any repairs are performed
Requirements:
Two years experience in dealership position
General knowledge of vehicle mechanical operations
Great customer service skills
Strong work ethic and thrive in a fast-paced environment
Active-listening and strong communication skills
Ability to follow directions and willingness to learn
Respect for teammates and a positive outlook
Perks & Benefits:
Medical, Dental & Vision Insurance
401(k) with Company Match
Paid Time Off, Increases with Tenure
Closed on Thanksgiving & Christmas
Employee Pricing on Vehicles, Parts & Service
Free & Discounted Gym Memberships
Travel Discounts on Hotels, Flights & Rentals
OEM Certification & Paid Manufacturer Training Opportunities
Career Growth within a Fortune 500 Company
Additional Information
All your information will be kept confidential according to EEO guidelines.
Team Mancuso Powersports is a group of seven high-volume franchised motorsport dealerships in the Metro Houston area including Harley-Davidson, Indian, Victory and all of the metric brands We employ enthusiastic, motivated people in Sales, Service, Parts, and Apparel. We’re dedicated to guaranteeing our customers receive everything needed to “live the dream” on their new motorcycle, ATV, UTV, Trike or Personal Watercraft.
Job Description
We are looking for an experienced PALS Specialist (Parts and Labor Sales) for our fast paced Mancuso Harley-Davidson Location!!
Responsibilities:
Schedule service appointments and obtain customer and vehicle data prior to arrival
Greet customers in a timely and friendly manner
Work directly with walk-in and telephone customers to help determine and supply them with parts and accessories.
Point out any sales, specials, or new merchandise to customers.
Provide a complete and accurate written cost estimate for labor and parts
Check progress of repairs throughout the day and contact customers regarding any changes in the estimated time and cost requirements
Receive proper authorization before any repairs are performed
Requirements:
Two years experience in dealership position
General knowledge of vehicle mechanical operations
Great customer service skills
Strong work ethic and thrive in a fast-paced environment
Active-listening and strong communication skills
Ability to follow directions and willingness to learn
Respect for teammates and a positive outlook
Perks & Benefits:
Medical, Dental & Vision Insurance
401(k) with Company Match
Paid Time Off, Increases with Tenure
Closed on Thanksgiving & Christmas
Employee Pricing on Vehicles, Parts & Service
Free & Discounted Gym Memberships
Travel Discounts on Hotels, Flights & Rentals
OEM Certification & Paid Manufacturer Training Opportunities
Career Growth within a Fortune 500 Company
Additional Information
All your information will be kept confidential according to EEO guidelines.